Bitfreighter Announces Promotion of Hannah Feldhacker to Director of Customer Success

[Bitfreighter Press Release, Date: December 14th, 2023] — 

Bitfreighter, a trailblazer in logistics technology, is proud to announce the promotion of Hannah Feldhacker to the role of Director of Customer Success. This new role marks a significant step in Hannah's journey with Bitfreighter, reflecting her remarkable contributions to the company and her unwavering commitment to excellence.

Hannah, known for her proactive approach and her knack for "getting things done," has been an integral part of Bitfreighter's growth. As Partnership Manager, Hannah led numerous successful initiatives, including organizing a roundtable discussion with key partners like Revenova and Everest Transportation. Her efforts have consistently fostered collaboration and innovation, making her an invaluable asset to the Bitfreighter team.

In her new role as Director of Customer Success, Hannah will oversee the Account Executives at Bitfreighter, focusing on growing current customer accounts and ensuring optimal client satisfaction. Her transition from managing partner relationships to nurturing and expanding client relationships is a natural progression that underscores her versatile skill set and deep understanding of the freight industry.

Dave McCoy, a senior member of Bitfreighter, expresses his confidence in Hannah's new role, stating, "There's no one else I'd rather have in this role." This sentiment echoes the trust and respect Hannah has earned within the company.

Hannah's promotion aligns seamlessly with Bitfreighter's vision of transforming the perception of EDI and freight software integration. Historically viewed as complex and challenging, Bitfreighter aims to redefine these services as hassle-free and efficient under Hannah's guidance. Her role will be crucial in ensuring that EDI operations run smoothly, reinforcing Bitfreighter's commitment to customer-centric solutions.

Reflecting on her journey, Hannah brings a wealth of experience to her new role. Before joining Bitfreighter, she honed her skills in the transportation industry, moving from a broker and corporate trainer at Trident Transport to a strategic role at Tranco Global. Her expertise in 3PL and her relationship-building acumen have been instrumental in her success at Bitfreighter.

Despite initial reservations about remote work, Hannah quickly adapted to Bitfreighter's fully remote setup, attributing her positive experience to the team's strong camaraderie and support. Outside work, Hannah enjoys spending time with friends, her two dogs, and a good beer, bringing a sense of balance and joy to her life.

As we celebrate Hannah's promotion, we invite our partners, clients, and the broader community to join us in congratulating her on this well-deserved achievement. With Hannah at the helm of Customer Success, Bitfreighter is poised to reach new heights in delivering exceptional service and driving innovation in the freight technology sector.